RETURN / EXCHANGE
Our goal is to help you find high quality products that you've set your heart on,
and to make sure your expectations are met or exceeded.
However,if you are not satisfied with the product you purchased,
you can get a refund, return or exchange within 30 days of the purchase.
We are sorry but we can not accept cancellations after shipping your order.
If you would like to cancel your order, please contact firstname.lastname@example.org as soon as possible.
(Preferably within 24 hours)
Returned or exchanged at customer's convenience
We will refund the full price of the product only if it is unused and unopened.
1. Please contact us at email@example.com for return / exchange within 7 days after delivery.
2. After returning, please contact firstname.lastname@example.org with "order number" and "tracking number on return".
3. Return shipping fee will be borne by the customer.
4. The refund amount does not include shipping charges and overseas shipping fees.
［Condition of return］
・ Unused and unopened
・Goods returned in the same condition as they were received
(Please include invoice slip, product box, original tag, free gift received during purchase etc.)
・ Please pack in the original packing material and pack it safely.
Returned or exchanged due to problems or defects in our company
We will completely refund the item price and shipping fee or exchange the item for the same item.
1. Please contact us at email@example.com with details and a photo of the details within 7 days after delivery.
2.We will refund the return shipping fee after we receive the item. After sending back please contact us
with "order number", "tracking number on return", "return shipping".
Case that does not receive returned goods, exchange
・Customized / custom item
・Product returned in different condition than received
・Product returned in packaging different from original packaging
・Items that do not include a receipt or purchase certificate
・Product returned more than 30 days after purchase date
※ Please note that products that do not meet the above conditions will not be returned or exchanged in principle.
In addition to this, you may not receive returns / exchanges depending on the product.
If you do not receive a return or exchange, we will return the item to you.
1. Please pack it with the original packing material and return it in the same condition as it was received.
2.Please bundle receipt or purchase certificate.
3. Please be sure to return the EMS with the tracking number and the same loss compensation service as the item
※ If you do not attach the tracking number and loss compensation service, you will not be able to accept refunds /
exchanges if the product does not reach our company. Please be careful.
4. Please write a large “Return” in red on the slip / invoice to be returned.
5. After sending back, please contact firstname.lastname@example.org with order number and tracking number when sending
6. If the product is returned by our company, please send "order number", "tracking number on return",
"return shipping cost" to email@example.com after return.
Arako2-64,Nakagawa-ku, Nagoya-shi,Aichi,454-0869, Japan
Process after return
1. We will start refund processing upon receipt of the returned item from the customer.
2. The availability of refunds and the method of refund differ depending on the condition of the product, the period
until return or exchange, and the purchase method.
3. Upon arrival of the returned goods, we will check if the return conditions are fulfilled.
4. Once the inspection is complete, we will email you that we have received your return.At the same time, we will
notify you of the approval or rejection of the refund.
5. The return process may take up to 3 business days from the time the item arrives.
6. Once approved, we will process the refund in the same way as the payment method used to place your order.
7. Depending on the payment method used when ordering, the method of refund and the number of days required
1. If you have made an exchange procedure, we will send you a replacement product from this site, so please return
the product you have.
2. We are very sorry, but depending on the stock status, it may take some time to deliver the replacement product,
or we may be refunded if we can not accept the replacement.
Please contact firstname.lastname@example.org if you have any questions about our refound policy.