About delivery and shipping

[Regarding delivery]
We will use the delivery service of Yamato Transport.

[Regarding delivery date and time]
The following can be specified for Yamato Transport delivery date and time.

in the morning 14:00-16:00 16:00-18:00 18:00-20:00 19:00-21:00

If you wish to specify the date and time, please fill in the desired date and time in the remarks column in the shopping cart.
Depending on the product you ordered, we may not be able to meet your request due to traffic conditions, etc. Thank you for your understanding.

[about shipping cost]
The shipping fee will be as follows. (Tax-included price)

North Tohoku (Aomori, Akita, Iwate)
Southern Tohoku (Miyagi, Yamagata, Fukushima)
Kanto (Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi)
Shinetsu (Nagano/Niigata)
Chubu (Shizuoka, Aichi, Gifu, Mie)
Hokuriku (Toyama, Ishikawa, Fukui)
Kansai (Kyoto, Shiga, Nara, Wakayama, Osaka, Hyogo)
China (Okayama, Hiroshima, Yamaguchi, Tottori, Shimane)
Shikoku (Kagawa, Tokushima, Kochi, Ehime)
Kyushu (Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima)

*If you are in a remote island area, we will inform you of the shipping fee by e-mail separately.

[About delivery time]
In-stock products will be shipped within 3 business days after receiving your order.
For customers paying by credit card or bank transfer, we will ship as soon as we can confirm the payment.
If you have ordered a made-to-order product or a product in production, we will ship it as soon as it is completed.

[About shipping tracking information]
You can check the delivery status from the shipping company's inquiry system.
For confirmation, please press the "tracking number" in the "Check your order" section of the email sent after the product has been shipped.
For inquiries such as changing the delivery designation after the product has been shipped, changing the delivery address, etc., or if the product has not arrived,
We apologize for the inconvenience, but please check the tracking number and contact the sales office in your area directly.

[Regarding notification of delivery delays]
If the delivery of the product is delayed due to various circumstances, we will contact you by email.

[Regarding contact when sales are discontinued]
In the event that sales are discontinued due to various reasons, we will contact you by email.
For customers who have completed payment, we will refund the price including the fee you paid.