About delivery and shipping
[About Delivery]
We use Yamato Transport's delivery service.
[About Specifying Delivery Date and Time]
You can specify the following delivery dates and times for Yamato Transport:
| Morning | 2 PM - 4 PM | 4 PM - 6 PM | 6 PM - 8 PM | 7 PM - 9 PM |
If you wish to specify a date and time, please write your desired date and time in the remarks column of the shopping cart.
Please note that depending on the product ordered or traffic conditions, we may not be able to meet your request. Thank you for your understanding.
[About Shipping Fees]
Shipping fees are as follows (tax included):
| Hokkaido | 1,540 |
| Northern Tohoku (Aomori, Akita, Iwate) | 961 |
| Southern Tohoku (Miyagi, Yamagata, Fukushima) | 829 |
| Kanto (Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi) | 693 |
| Shin'etsu (Nagano, Niigata) | 693 |
| Chubu (Shizuoka, Aichi, Gifu, Mie) | 576 |
| Hokuriku (Toyama, Ishikawa, Fukui) | 576 |
|
Kansai (Kyoto, Shiga, Nara, Wakayama, Osaka, Hyogo) |
576 |
|
Chugoku (Okayama, Hiroshima, Yamaguchi, Tottori, Shimane) |
576 |
| Shikoku (Kagawa, Tokushima, Kochi, Ehime) | 576 |
|
Kyushu (Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima) |
693 |
| Okinawa | 1,408 |
*For remote island areas, we will inform you of the shipping fee via separate email.
[About Delivery Time]
For products in stock, we will ship within 3 business days of receiving your order.
For customers paying by credit card or bank transfer, we will ship once payment has been confirmed.
For customers ordering custom-made or in-production products, we will ship as soon as they are completed.
[About Delivery Tracking Information]
You can check the delivery status using the shipping company's inquiry system.
To check, please click on the "Tracking Number" in "View Order" within the email we send after the product has been shipped.
For inquiries regarding changes to delivery specifications or delivery address after shipping, or if your product has not arrived, please contact the relevant sales office in your area directly after checking the tracking number.
[About Notification of Delivery Delays]
If there is a delay in product delivery due to various circumstances, we will notify you by email.
[About Notification of Sales Suspension]
If sales are suspended due to various reasons, we will notify you by email.
For customers whose payment has been completed, we will refund the amount paid, including any fees.